Knock CRM

Knock CRM provides scheduling, messaging, task management, team oversight and more to the apartment/rental front office. The various products help marketing, property managers, leasing teams, and all associated rental divisions improve efficiency and increase prospect-to-resident results.

My work here started with conversation design as we developed the AI Voice and AI Chat features. This involved a User Experience design combination of spoken word and visual work flow. As that was being developed I took on the task of updating the entire Knock CRM Admin suite from a random set of screens independently “designed” by the developer/engineering teams (but hey, I couldn’t do what they do!) into a consistent, recognizable system based on Material Design patterns. Along the journey I created hundreds of whiteboard flows, wireframes, and prototypes. These screens may look simple but they represent a loooong path of gathering data, testing outcomes, and connecting the dots across multiple data sources and systems.

Along with the UX/UI work I’ve also created storyboards, video animations, presentations, documentation, and other marketing materials to support the multitudes of features offered by Knock.

Adobe Creative Suite, Figma, UserTesting.com

Lead Designer, UX/UI Design, Prototypes, Research, Strategy, Client Relations